What are you looking for?

Find answers and solutions to common ERP and Cloud Application issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at +91 7775000034 or email us at [email protected] with your question

Top ten most popular FAQs

What are the reporting Tools in Oracle?

Various reporting tools available in Oracle EBS:

PI Publisher, Xml Publisher

Various reporting tools available in Oracle Fusion Application:

OTBI, FRS, BI Publisher, OBIEE, Smart View

What exactly are Managed Services?

Simply put, Infidox Managed Services means we take care of your entire Oracle Application and Database requirements. We manage all your hardware and software sourcing, installation, technical support, and ERP staffing needs. It also means Infidox Technologies acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What is cloud backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

How Long is a Managed Services Contract For?

Infidox Managed Services Contracts vary as per the customer requirements. We offer month-to-month as well as yearly managed service contracts. We offer cost effective service for monthly and yearly contracts.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

What does having Managed Services cost?

Our service model uses hourly billing, fixed monthly billing and fixed bid project fee, which is based on the size and complexity of your requirement. Once contracted, your Managed Services will cover maintenance and support for every component of your Oracle Application and Database, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! Infidox Technologies offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed services and consulting, security solutions or service desk support, Infidox Technologies makes it simple with an affordable and customized flat rate service plan.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Infidox Technologies serves as your “one stop shop” for all your managed services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

What types of systems do you support?

We are Oracle Service Provider focused on Oracle E-Business Suite, Oracle Cloud  Application, Oracle Fusion Application & Oracle Database Implementation, Upgrades and Support services.

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